Frequently Asked Questions

Everything you need to know about shopping premium Japanese fashion.

Are all items shipped directly from Japan?

Yes, all orders are processed and shipped from our warehouse in Tokyo to ensure authenticity and access to exclusive Japanese domestic market releases.

How long does international shipping take?

We use express couriers like DHL and FedEx. Shipping typically takes 3-7 business days depending on your location and customs processing times.

How do I know which size to choose?

Japanese sizing can run smaller than Western standards. We provide detailed measurement charts in centimeters for every garment to help you find the perfect fit.

Will I have to pay import duties and taxes?

Import duties and taxes are not included in the item price or shipping cost. These charges are the buyer's responsibility and vary by country.

What is your return policy?

We accept returns within 14 days of delivery. Items must be in their original condition with all tags attached. Please note that return shipping costs to Japan are covered by the customer.

Are the products authentic?

Absolutely. We source directly from authorized retailers and brand flagship stores in Japan, guaranteeing 100% authenticity for every item sold.